Shipping & Returns

All shipping prices stated are for UK only.
Shipping will be via Royal Mail "Signed for" services (which service is dependent on the total weight of your order).
The shopping Cart will enter the weight of an item - and calculate the appropriate method for shipping - you will be able to check the calculated fee before completing the order.
Our shipping charges are:-
Royal Mail 1st Class Recorded - Signed For "Large Letter" is used for orders up to £10 in value - with a Handling Fee of £0.50
Royal Mail 1st Class Recorded - Signed For "Packet" is used for orders up to £32 in value - with a Handling Fee of £0.75
Royal Mail Special Delivery ® - next day is used for orders over £32 in value - with a Handling Fee of £0.75 (Maximum Order Value £500.00)
Royal Mail Special Delivery ® 9:00am - is used for orders over £32 in value if you need your order early - with a Handling Fee of £0.75 (Maximum Order Value £500.00)
Please Note:
We do not make any gain on the Post & Handling - remember Envelopes, Packaging, Tape etc added to a trip to the Post Office to queue for anywhere between 10 & 30 minutes is not a profitable exercise - and our low prices do not in any way begin to offset these costs....from your point of view - it sure beats driving to the supplier to collect ...with the price of fuel probably saves you money too !
For orders outside Royal Mail limits - we will quote on an individual order basis - as and when the need arises.

Loss/Damage/Delay of Delivery.
ON DELIVERY, please ensure that you check the goods are received in good condition. Please only sign for them if they are undamaged or mark clearly 'goods damaged'.
You must also inform us within 48 hours by using our Contact Form.
Failure to do so may lead to us being unable to replace any goods damaged in transit.

Orders will normally be processed within 3 working day after you have placed and paid for your order - however, please allow up to 5 working days for deliveries to the UK unless otherwise stated - in practice - although we state 3 - 5 days - many orders are dispatched next day. 
Orders placed on Saturday or Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major UK holidays)
Items will be packed and then dispatched via Royal Mail.
 
If any problems are encountered - you will be notified as soon as possible and a new delivery time will be arranged.
Should you need an item sooner, please Contact Us - earlier delivery can often be arranged without a further charge.
If you think you have received an incorrect delivery, or your item is lost, damaged or delayed in transit, please contact us in writing or by using our Contact Form within 14 days of your order date.
You must provide your order number and date of purchase. We will not be liable for any loss, damage, incorrect delivery or delay if we do not receive written details of your claim within the 14 day period - and in the case of damage exceeding £150.00 - if you have not given us the opportunity to examine the damage and the packaging.

Returns Policy
We appreciate your custom and will be happy to refund or exchange defective, damaged, or incorrect orders within 14 days of the delivery date, after such time the customer shall be deemed to have accepted the goods - if a faulty item is delivered or it is not the item ordered, the customer will be offered a replacement.
Faulty items must be returned within 28 days if a refund is to be issued.
Unfortunately we cannot give refunds on any product or item of clothing that has been customised to your specifications.
This does not affect your statutory rights as a consumer.

Simply use our Contact Form. Be sure to enter your contact details, the invoice number and quantities ordered. We will provide you with a returns reference number and issue further instructions for the collection of the goods. Please note that you will be responsible for return shipping costs of goods found to be non-defective or intentionally damaged. Such products may also be assessed a 20% restocking / repair fee. We cannot refund orders sent to us without a valid returns reference number and will simply discard the goods upon receipt. This does not affect your statutory rights.